The CFS HelpDesk is the 24×7 technical support access, critical to production systems. The HelpDesk keeps systems running, keeps operators on the move and keeps operations running at peak performance.
The HelpDesk provides immediate response to all customer inquiries or issues and is an invaluable resource for keeping production and shipping operations running smoothly at all hours of the day or night. With remote access to the systems, CFS has the highest standards in support.
The services provided by the HelpDesk include Daily Health Checks on all contracted customer sites – an insurance policy worth its weight to prevent potential downtime. The HelpDesk can provide reports on all support tickets in each period.
- 24×7 Technical support experts
- System Checks and alerts
- System Performance Monitoring
- Core Data Collection
- Support Reviews and Reports
- Support History and Trends
- Remote Access – Direct connections to systems
- Maximize Return-On-Investment